Privacy policy

Last updated: August 13, 2026

Privacy Policy & POPIA Notice

Last updated: 13 August 2026

1. Introduction

This Privacy Policy explains how VDM A Trading, trading as Activator D, collects, uses, stores, protects and shares personal information when you visit or use activator-d.store, place an order, contact us or otherwise interact with our business.

We respect your privacy and are committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Who We Are

The responsible party for the personal information processed through this website is:

VDM A Trading
Trading as: Activator D
Registered entity: K2026413987 (SOUTH AFRICA)
Registration number: 2026/413987/07
Physical address: 44 Kessel Street, Fairland, South Africa
Telephone: 061 519 4860
Email: info@activator-d.store
Website: activator-d.store
VAT registration: Not VAT registered

For privacy-related questions or requests, please contact:

info@activator-d.store

3. Information We Collect

Depending on how you interact with us, we may collect:

Customer and contact information

  • Full name

  • Email address

  • Telephone or mobile number

  • Delivery address

  • Billing information

  • Account information, where applicable

  • Information contained in communications you send to us

Order information

We may collect:

  • Products purchased

  • Order number

  • Order date

  • Order value

  • Delivery information

  • Payment status

  • Returns and refunds

  • Communications relating to your order

Payment information

Payments made through our website are processed through Yoco, our payment service provider.

When you make a payment, Yoco may process payment and transaction information in accordance with its own privacy and security policies.

We do not intentionally store your complete payment-card details on our own systems.

Delivery information

We use Bob Go as our courier and shipping-management service.

To fulfil an order, relevant customer information may be provided to Bob Go and the applicable courier service handling your delivery.

This may include information such as:

  • Name

  • Telephone number

  • Email address

  • Delivery address

  • Order information

  • Tracking and delivery information

This information is provided only to the extent reasonably necessary to arrange and complete delivery.

Technical information

When you visit our website, certain technical information may be collected automatically, depending on the services and technologies used.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Website activity

  • Cookie information

4. How We Collect Information

We may collect personal information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Complete checkout

  • Make a payment

  • Contact us by email or telephone

  • Request customer support

  • Request a return or refund

  • Subscribe to marketing communications

  • Submit information through a website form

  • Communicate with us through other available channels

Where reasonably practicable, we collect personal information directly from the person to whom it relates.

5. Why We Use Personal Information

We may process personal information to:

  • Process and fulfil orders

  • Confirm purchases

  • Process payments through Yoco

  • Arrange delivery through Bob Go and the relevant courier

  • Provide shipment tracking

  • Communicate with customers

  • Respond to enquiries

  • Provide customer support

  • Process returns and refunds

  • Maintain transaction records

  • Prevent fraud and unauthorised transactions

  • Maintain website security

  • Improve our website, products and services

  • Comply with legal and regulatory obligations

  • Resolve complaints and disputes

  • Send permitted marketing communications

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

6. Lawful Processing

We process personal information only where there is a lawful basis for doing so under applicable law.

Depending on the circumstances, processing may be necessary to:

  • Perform or take steps relating to a contract with you

  • Process and deliver an order

  • Process a payment

  • Comply with a legal obligation

  • Protect legitimate business interests where permitted by law

  • Provide a service requested by you

  • Obtain your consent where consent is required

7. Payment Processing — Yoco

We use Yoco as our payment service provider.

When you choose to pay for an order using Yoco, your payment information may be processed by Yoco in order to:

  • Authorise and process your payment

  • Confirm payment status

  • Prevent fraudulent transactions

  • Provide payment-related services

  • Resolve payment disputes where necessary

Yoco may process information in accordance with its own terms, privacy policy and security requirements.

We do not intentionally store complete credit-card or debit-card details on our own systems.

For information about how Yoco handles personal information, customers should refer to Yoco's current privacy documentation.

8. Delivery and Courier Services — Bob Go

We use Bob Go to assist with shipping and courier management.

When you place an order, we may provide Bob Go and the selected courier with the information necessary to deliver your order.

This may include:

  • Customer name

  • Telephone number

  • Email address

  • Delivery address

  • Order number

  • Parcel information

  • Delivery instructions

Bob Go and the relevant courier may process this information for purposes including:

  • Creating shipping labels

  • Booking deliveries

  • Tracking parcels

  • Communicating delivery information

  • Completing delivery

  • Managing delivery problems or returns

We do not provide more personal information than is reasonably necessary for these purposes.

9. Other Service Providers

In addition to Yoco and Bob Go, we may use third-party service providers where reasonably necessary to operate our online store.

These may include providers of:

  • Website hosting

  • E-commerce technology

  • Email services

  • Website security

  • Analytics

  • Customer communications

  • Accounting or record-keeping

  • Technical support

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

10. Marketing Communications

We may send promotional communications about Activator D products, special offers and services where permitted by applicable law.

Where consent is required, we will obtain consent before sending electronic direct marketing.

Where applicable law permits marketing to an existing customer regarding similar products or services, we will provide a reasonable opportunity to object or unsubscribe.

You may unsubscribe from marketing communications at any time by:

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, payment information, delivery notifications, refund information or other communications necessary to fulfil your order.

11. Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Maintain shopping-cart information

  • Maintain website sessions

  • Remember preferences

  • Improve website performance

  • Support website security

  • Analyse website traffic

  • Measure marketing performance

Third-party services used by our website may also use cookies or similar technologies.

You may be able to control or delete cookies through your browser settings.

Disabling certain cookies may affect website functionality.

12. Analytics

We may use analytics services to understand how visitors use our website and to improve the customer experience.

Analytics information may include technical information such as:

  • Device type

  • Browser type

  • Pages visited

  • General website activity

  • Approximate geographic information

Where third-party analytics services are used, their processing may be subject to their own privacy policies.

13. Information Security

We take reasonable technical and organisational measures to protect personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Alteration

  • Destruction

  • Other unlawful processing

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security incident involving personal information, we will respond in accordance with applicable legal requirements.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Factors affecting retention may include:

  • Legal requirements

  • Accounting and tax requirements

  • Transaction records

  • Returns and warranty matters

  • Dispute resolution

  • Fraud prevention

  • Legitimate business requirements

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

15. Your Rights

Subject to applicable law, you may have the right to:

  • Request confirmation of whether we hold your personal information

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion where legally permitted

  • Object to certain processing

  • Object to direct marketing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Lodge a complaint concerning the processing of your personal information

16. Access, Correction or Deletion Requests

To make a privacy-related request, contact:

Email: info@activator-d.store
Telephone: 061 519 4860

Please provide sufficient information for us to identify you and understand your request.

We may need to verify your identity before providing access to or changing personal information.

Certain information may be retained or withheld where required or permitted by law.

17. Complaints

If you believe that your personal information has been processed unlawfully, please contact us first:

info@activator-d.store

We will make reasonable efforts to investigate and resolve your complaint.

Where applicable, you may also lodge a complaint with the Information Regulator of South Africa.

18. Children's Personal Information

Our website and products are not intentionally directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact:

info@activator-d.store

19. International Processing

Some technology, payment, hosting, analytics or other service providers used in operating our website may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements.

20. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to it.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business

  • Our website

  • Our technology

  • Our service providers

  • Our personal-information processing practices

  • Applicable legislation

The latest version will be published on this page.

The date at the top of this policy indicates when it was last updated.

22. Contact Details

For privacy enquiries, requests or complaints, please contact:

VDM A Trading
Trading as Activator D

Registered entity: K2026413987 (SOUTH AFRICA)
Registration number: 2026/413987/07
Physical address: 44 Kessel Street, Fairland, South Africa
Telephone: 061 519 4860
Email: info@activator-d.store
Website: activator-d.store
VAT registration: Not VAT registered

Privacy Contact

info@activator-d.store

23. Information Officer

The Information Officer responsible for Activator D's POPIA compliance will be identified in our internal POPIA compliance records and registered with the Information Regulator where required.

For privacy-related enquiries, customers may contact:

info@activator-d.store

We will update this section if the Information Officer or relevant contact details change.