Free shipping for orders over R800 in South Africa

Shipping policy

Last updated: 14 August 2026

1. About This Policy

This Shipping & Delivery Policy explains how orders placed through activator-d.store are processed and delivered.

The store is operated by:

VDM A Trading
Trading as: Activator D
Registered entity: K2026413987 (SOUTH AFRICA)
Registration number: 2026/413987/07
Physical address: 44 Kessel Street, Fairland, South Africa
Telephone: 061 519 4860
Email: info@activator-d.store
Website: activator-d.store
VAT registration: Not VAT registered

This policy should be read together with our Terms & Conditions, Returns & Refunds Policy and Privacy Policy.

2. Delivery Area

We currently offer domestic delivery within South Africa.

Delivery availability and charges are based on the delivery address provided at checkout.

Our current delivery rates are:

  • Major City Centres: R75.00
  • Outlying Areas: R179.00
  • Orders of R800.00 or more: FREE

Certain remote or difficult-to-service locations may be subject to courier availability or delivery restrictions.

3. Free Delivery

Orders with a total value of R800.00 or more qualify for free domestic delivery, subject to the delivery destination and any applicable restrictions displayed at checkout.

The free-shipping threshold applies to the qualifying order value before or after discounts as determined by the checkout system.

If the checkout system does not apply free shipping correctly, please contact us before completing your order.

4. Shipping Rates

Our standard domestic shipping rates are:

Delivery area Shipping fee
Major City Centres R75.00
Outlying Areas R179.00
Orders of R800.00 or more FREE

The applicable shipping rate will be displayed at checkout before you complete your purchase.

Shipping rates may be updated from time to time. Any applicable delivery charge will be shown before the order is completed.

5. Our Courier Service

We use Bob Go to assist with shipping and courier management.

Bob Go may be used to:

  • Book courier services
  • Arrange parcel collection
  • Generate shipping information
  • Generate shipping labels
  • Track shipments
  • Provide delivery updates
  • Manage delivery information
  • Assist with returns where applicable

The specific courier responsible for delivering an order may vary depending on the destination, parcel requirements and courier service available through Bob Go.

6. Payment and Order Processing

Payments made through our website are processed using Yoco.

An order will normally be processed for dispatch after payment has been successfully received and confirmed.

Orders may be delayed where:

  • Payment requires verification
  • A product is temporarily unavailable
  • There is an unusually high volume of orders
  • Technical problems occur
  • A public holiday affects processing
  • Circumstances outside our reasonable control affect fulfilment

We will make reasonable efforts to process orders promptly.

7. Delivery Times

Estimated delivery times may be displayed at checkout or communicated after your order has been placed.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Traffic and road conditions
  • Remote-area delivery
  • Courier volumes
  • Incorrect or incomplete delivery information
  • Failed delivery attempts
  • Circumstances outside our reasonable control

Where a specific delivery date or timeframe has been expressly agreed with you, that commitment will apply subject to applicable law.

South African consumer law provides protections concerning agreed delivery arrangements, so we will not use this policy to remove those rights.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check that your order includes:

  • Full name of recipient
  • Street address
  • Suburb
  • City or town
  • Province
  • Postal code
  • Valid telephone number
  • Any relevant delivery instructions

An incorrect or incomplete address may cause delays, failed delivery or additional delivery charges where permitted by law.

Please check your delivery details carefully before completing your order.

9. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking may be provided through Bob Go and/or the courier handling your parcel.

If tracking indicates that your parcel has been delivered but you have not received it, please contact us promptly.

Email: info@activator-d.store
Telephone: 061 519 4860

We will investigate the matter with the relevant courier.

10. Failed Delivery Attempts

If a courier attempts delivery but nobody is available to receive the parcel, the courier may:

  • Attempt delivery again;
  • Contact the recipient;
  • Provide collection instructions; or
  • Return the parcel to us.

The exact procedure may depend on the courier handling your shipment.

If a parcel is returned because an incorrect address was supplied or because the recipient failed to respond to delivery attempts, additional delivery charges may apply where permitted by law.

11. Delayed Deliveries

If your order appears to be delayed, please contact us with your order number.

We will make reasonable efforts to investigate the delay with Bob Go and/or the relevant courier.

Courier delivery times are estimates unless a specific delivery commitment has been agreed.

We will not intentionally use courier delays to avoid any consumer rights that apply under South African law.

12. Lost Parcels

If a parcel appears to have been lost during delivery, please contact us.

We will investigate the shipment with Bob Go and/or the relevant courier.

Where we are responsible for the delivery and applicable law requires a remedy, we will provide the appropriate remedy.

13. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please photograph:

  • The outer packaging
  • Shipping label
  • Damaged product
  • Internal packaging
  • Any visible leakage or other damage

Please retain the packaging and product until we have advised you what to do.

We may require photographs or other information to investigate the matter with the courier.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with applicable law and our Returns & Refunds Policy.

14. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, contact us as soon as possible.

Email: info@activator-d.store
Telephone: 061 519 4860

Please provide your order number and, where appropriate, photographs of the parcel and its contents.

If we made an error with your order, we will arrange an appropriate solution.

15. Pool-Treatment Chemicals

Activator D supplies pool-treatment products, including chemical products.

Certain products may be subject to specific packaging, handling, transport or courier requirements.

We may therefore restrict or modify delivery options for particular products where reasonably necessary to comply with courier requirements, safety requirements or applicable law.

If a particular product cannot be delivered to a particular location using the selected delivery method, we will contact the customer where reasonably possible.

16. Safe Receipt and Storage

Customers should inspect products promptly after delivery.

Pool-treatment chemicals must be stored and handled according to the manufacturer's instructions and safety warnings.

Customers should:

  • Keep chemicals away from children and pets.
  • Keep products in their original containers where applicable.
  • Follow the manufacturer's storage instructions.
  • Keep products away from incompatible substances.
  • Never mix chemicals unless specifically instructed by the manufacturer.
  • Follow all safety instructions on the product label.

17. Delivery to Another Person

You may request delivery to an address other than your own, provided the delivery address is entered correctly at checkout.

The customer is responsible for ensuring that the nominated recipient is available to receive the parcel.

Please ensure that the recipient is aware that a delivery is expected.

18. Changes to an Order Before Dispatch

If you need to change your delivery address or other order information, contact us as soon as possible.

We will make reasonable efforts to make changes before the order is dispatched.

Once an order has been handed to the courier, changes may no longer be possible or may result in additional charges.

19. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Activator D offers a 30-day return period for eligible unopened and unused products, subject to the conditions in that policy.

Statutory consumer rights relating to defective, unsafe, incorrectly supplied or otherwise legally returnable products remain unaffected.

Please contact us before sending any product back.

Email: info@activator-d.store
Telephone: 061 519 4860

20. Returns Through Bob Go

Where a return is approved and courier collection is required, the return may be arranged through Bob Go or another suitable courier service.

Customers must follow the return instructions provided by Activator D.

Please do not send a return to our physical address without first contacting us.

21. Personal Information Used for Delivery

To process and deliver your order, we may provide relevant personal information to Bob Go and the courier responsible for your shipment.

This may include:

  • Name
  • Telephone number
  • Email address
  • Delivery address
  • Order information
  • Tracking information

This information is used for purposes including arranging, tracking and completing delivery.

For more information, please see our Privacy Policy & POPIA Notice.

22. Circumstances Outside Our Control

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Road closures
  • Strikes
  • Civil emergencies
  • Courier disruptions
  • Public holidays
  • Technical failures
  • Security incidents
  • Unusually high delivery volumes
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to keep customers informed where a significant delay affects an order.

23. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to remove, restrict or waive any consumer right that cannot lawfully be removed, restricted or waived.

South African consumer legislation contains protections concerning delivery and electronic transactions.

Where a mandatory statutory right applies, that right will prevail over any conflicting provision of this policy.

24. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect:

  • Changes to our courier arrangements
  • Changes to delivery areas
  • Changes to shipping rates
  • Changes to our products
  • Changes to our website
  • Changes to applicable law

The latest version will be published on this page.

The date at the top of this policy indicates when it was last updated.

25. Contact Details

VDM A Trading
Trading as Activator D

Registered entity: K2026413987 (SOUTH AFRICA)
Registration number: 2026/413987/07
Physical address: 44 Kessel Street, Fairland, South Africa
Telephone: 061 519 4860
Email: info@activator-d.store
Website: activator-d.store
VAT registration: Not VAT registered

Shipping & Delivery Contact

Email: info@activator-d.store
Telephone: 061 519 4860

Please contact us before sending any return.